Frequently Asked Questions
Everything you need to know about your JOSEF SEIBEL experience.
What is the signature 'Spirit of Nature' in JOSEF SEIBEL footwear?
The 'Spirit of Nature' represents our commitment to sustainable craftsmanship, utilizing high-quality leathers and anatomical footbeds designed for long-lasting comfort and durability.
How do I determine my correct size?
We use standard European sizing. To find your perfect fit, please refer to our comprehensive size guide which includes a centimeter-to-EU conversion chart.
What are your shipping costs and delivery times?
We offer standard and express shipping options. Standard delivery typically takes 3-5 business days, and costs vary based on your location, with free shipping available on orders over a certain threshold.
What is your return policy?
If you aren't completely satisfied, you can return unworn items in their original packaging within 30 days of receipt for a full refund.
How should I care for my leather shoes?
To maintain the quality of your shoes, we recommend cleaning them with a damp cloth and applying a high-quality leather conditioner or cream regularly to prevent the material from drying out.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options like Klarna depending on your shipping region.